SEARCH

Cruise Deal of the Week – January 18, 2019
Cruise Deal of the Week
334 views
334 views

Cruise Deal of the Week – January 18, 2019

Porthole Cruise Magazine - January 18, 2019
604 Views

Maker of Moments

Seabourn’s guest services specializes in magic memories.

Belindah Sibanda started life in politically tumultuous Zimbabwe and now caters to well-heeled cruisers as guest services manager on the new, 600-passenger ultra-luxury ship Seabourn Ovation.

“I am the go-to person to make guests happy,” she says.

Sibanda has an officer’s uniform with three stripes and what she says is the “nicest office on the ship.” Her goal is to get promoted to hotel director and add another stripe.

RELATED: Ship Review: Seabourn Encore

As a kid growing up in the landlocked city of Bulawayo, the daughter of a nurse and a businessman who operated public transportation minivans, Sibanda caught the hospitality bug early.

“Since I was 12 years old and starting doing home economics in school, I was always passionate about the hospitality industry,” she says. Going to secondary school near Victoria Falls, arguably the world’s greatest waterfall, enhanced her interest in tourism.

With troubled times in Zimbabwe, her family emigrated to Ireland. In Galway, Sibanda ignored her mother’s advice that she become a doctor and instead graduated top of her class in hotel school before going on to graduate school.

Opportunity on Seabourn Spirit

Fresh with a master’s degree in corporate strategy and people management, she found herself answering a cruise line advertisement and taking a job as a waiter on the old Seabourn Spirit. Opportunity to travel was part of the attraction, but she also liked the idea of paying her dues before rising up the ladder.

“When I joined the company, I had never seen such high standards of service before,” she says. “I went, ‘Oh my god, wow.’ This was a whole other level.”

As a waiter, she showed a great concern for guests, such as the time she realized, after leaving the table, that she had poured the wrong sauce for a woman with food allergies. “I had to run through the dining room and say ‘I’m sorry,’ and grab the plate,” she says. “But she was okay. She loves me.”

It took her less than two years to get….

This is only an excerpt. To read the full article, subscribe to Porthole Cruise Magazine.

By Fran Golden


Photo: Seabourn

Your September/October 2018 Issue Excerpts

Cruise Deal of the Week – January 4, 2019
Cruise Deal of the Week
749 views
749 views

Cruise Deal of the Week – January 4, 2019

Porthole Cruise Magazine - January 4, 2019
Princess Cruises Debuts New Wine List
Cruise News
712 views
712 views

Princess Cruises Debuts New Wine List

Porthole Cruise Magazine - January 3, 2019
California Skies: It’s the Carnival AirShip!
Cruise News
1021 views
1021 views

California Skies: It’s the Carnival AirShip!

Porthole Cruise Magazine - January 2, 2019
Steve Abroad: Recapping a WILD 2018
Cruise Tips
417 views
417 views

Steve Abroad: Recapping a WILD 2018

Porthole Cruise Magazine - January 2, 2019